Chief Executive Officer

    Drew Ritger has been CEO of ZIPS Franchising, LLC since December 1, 2017. Previously he served as senior vice president of development for the Oklahoma City-based national headquarters of SONIC® America’s Drive-In®. In this role, Ritger was responsible for the overall growth of SONIC® business, including franchise relations, market planning, franchise sales, area development agreements, design and construction, as well as real estate site selection. During his time at SONIC®, the franchise expanded by approximately 2,000 stores and increased annual system sales by over $3.8 billion. Ritger plans to use his expertise in franchise growth at ZIPS.

    Ritger also held leadership positions with Fast Food Merchandisers, Inc., H.J. Heinz Company and Ralston Purina. A past member of the National Association of Purchasing Managers, Ritger served on its regional board of directors. He was also a board member for the Pacific Northwest Grain & Food Association (Oregon), the Council of Logistics Management and The National MS Society of Oklahoma. Ritger is a graduate of Leadership Oklahoma and is now a member of the organization’s alumni association.


    VP of Marketing

    Tina Bagapor-O’Harrow is the Vice President of Marketing for ZIPS. Tina works with our valued franchisees, advertising agencies and in-house team to make sure your marketing and advertising efforts are getting you the most bang for your buck.

    Tina leads marketing activities that support the strategic and creative direction of Zips She is committed to bringing ZIPS flat rate, same day concept to new regions of the US. As ZIPS expands, Tina is here to insure the company’s brand and core differentiators are communicated in impactful ways.

    Tina’s time with Ringling Bros. instilled a passion for thinking outside the box. She comes directly from serving as the President of the DC office of an international advertising agency network where she brought her insight and marketing know how to franchise organizations including Choice Hotels International, Barilla and InfoUSA and Firehouse Subs.

    Tina is originally from The DC Metro region, and while marketing is what she is best known for, she is an avid downhill skier and enjoys live music, cooking and entertaining.


    Director of Store Profitability

    Kathleen Razmus is the ZIPS Director of Store Profitability. She undoubtedly knows what it takes to optimize store profits from an operational standpoint because she’s been in the dry cleaning industry for more than 30 years.

    Kathleen works closely with the Operations Team to train brand-new franchisees on the dos and don’ts that may affect their store’s performance. She spends most of her workday inside ZIPS locations, analyzing each store’s operational processes. She uses her findings to identify areas of strength and areas in need of improvement. And with her expertise, it’s safe to say her consultation is indispensable to the growth of each franchisee’s business.

    The Virginia Tech alumna says one of her favorite parts about working at ZIPS is sharing the knowledge she’s gained as a former dry cleaning business owner with people who are eager to learn. However, she’s more than a garment care expert. Outside of ZIPS, Kathleen spends much of her free time rehabbing and flipping homes.


    Store Profitability Manager

    Coming Soon!


    Manager of Management Information Systems (MIS)

    Coming Soon!

The leaders genuinely want to do what's in the best interest of the franchisees. That helps me sleep at night.

TIFFANY HAWKINS Multi-Unit Franchisee


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